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FAQs: Questions & answers about your stay at B(l)ackhome Innsbruck 2, Innstraße

Frequently asked questions in a nutshell

Blackhome stairway and lift
Blackhome stairway

We know from experience what you want to know. So we have compiled a list of the most frequently asked questions and answers for you here.

1. How can I book my apartment?

  • Simple: using the "BOOK NOW" function on our homepage. For the best price! And remember: the longer you stay, the better the deal!

If you are in a rush, you can book when you reach the B(l)ackhome using our check-in kiosk:

  • Enter your personal details
  • Pay for your apartment in advance or at check-in using a credit card (Visa or Mastercard)
  • You obtain your keycard from the check-in kiosk
  • Your invoice will be automatically emailed to you after your stay
  • 24 hours a day – 365 days a year!

2. How can I get my room key?

  • Your room key is a keycard. You will be issued with this when you check-in at the kiosk.
  • The exact instructions and check-in code will be emailed to you three days before your arrival.

3. When can I get in, when do I need to leave?

  • The booked apartment ‘belongs’ to you from 14:00 on the arrival date and until 11:00 on the departure date.

4. What happens if something happens?

We would be happy to help! In emergencies, our reception team are on hand to help from 07:00 to 14:00. Outside of these times, please contact our TECHNICAL EMERGENCY SERVICES with City Care Tel.: +43 (0) 676 799 08 92

For general queries about travelling here, contact us on +43 512 361 888 807 or email welcome@blackhome.at. Our office hours are MON - FRI from 08:30 – 17:00.

EMERGENCY NUMBERS:

  • European emergency services: 112
  • ÖAMTC breakdown service: 120
  • Fire brigade: 122
  • Police: 133
  • Ambulance: 144

5. What about the WIFI provision?

  • We provide free WLAN for the duration of your stay. The access details can be found in the Guest A-Z on your bedside table.

6. Can I bring my pet?

  • Unfortunately pets are not permitted at the Blackhome. If you bring a pet with you, you will subsequently be charged a cleaning fee of min. € 50, depending on the level of cleaning required afterwards.

7. Where can I park?

  • There is short-stay parking on the Innstraße itself. For longer-term parking, we recommend the Stadtgaragen. See also the ‘Garage’ section under ‘Useful information’.

8. What is the best way to get to the centre?

  • Visit Innsbruck and you cannot fail to be impressed. The city is almost entirely accessible on foot thanks to the central location.

9. Where can I eat out?

  • See ‘Useful information’ for information on the key establishments including addresses and opening times. We have also compiled a list of the best restaurants under our Restaurant Tips.

10. See here for more information.

Did we not answer your question? Then please contact our helpdesk at welcome@blackhome.at. We are happy to help!