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Useful facts about the B(l)ackhome Apartments

Information for your stay from A to Z

In Amraser Strasse you'll find 3 banks with automatic teller machines. Street numbers 23 - 25

B(l)ackhome City Apartments - office times
You can book our apartments easy and convenient online. For that, please use our booking process on our website.

For necessary information, you can contact us from MO-Fr from 07:30 a.m. to 04:30 p.m.


  • Free up to 7 days before arrival. Any advance payments are fully refunded minus any bank transfer charges.
  • 90% of the accommodation costs are charged between one week and date of arrival. The difference for the advance payment is refunded minus any bank transfer charges.
  • In the event of a no-show 100% of the booking is charged.
  • Early departures are considered to be a partial cancellation. In addition, the Austrian Hotel Contract Conditions (AGBH 2006) apply. Cancellations must be made in writing by email to
  • Corporate customers and longstays will find the cancellation guidelines in the respective reservation confirmation

The individual companies can be found mainly at the airport and around Innsbruck main railway station. The most important telephone numbers:

SIXT:               Tel.: +43 (0)810 97 74 24
AVIS:              Tel.: +43 (0)512 57 17 54
EUROPCAR: Tel.: +43 (0)1 86 61 660
HERTZ:           Tel.: +43 (0)512 58 09 010

from 15.30

until 10.30 I We request you to leave your keycard(s) in the apartment.

Your apartment must be vacated by 10.30 on the day of departure. Separate checkout at the kiosk is not necessary. Your keycard will lose its validity at 10.30.


  • By car: Innsbruck Mitte motorway exit. Take the second exit at the roundabout, turn right twice.
  • By plane: Innsbruck airport with national and international flights every day. Alternatively: Munich, Salzburg or Bolzano airport
  • By rail: Innsbruck main train stations with international high-speed links every day.

Should you require a doctor, please contact the medical emergency services on phone number +43 (0)512 36 00 06


  • Euro emergency call: 112
  • Breakdown service ÖAMTC: 120
  • Fire brigade: 122
  • Police: 133
  • Rescue services: 144
  • Technical service of the B(l)ackhome City Apartments – around the clock:
     Fa. City Care Tel.: +43 (0)676 799 08 92

In accordance with international standard, the evacuation routes are marked with signs illuminated in green. In an emergency, there are signs showing the evacuation routes and the indicated location of your room on the plan attached to your apartment door. In case of an emergency, you can take this plan with you as an additional orientation aid.

Fire extinguishers and fire alarms are located on every floor. Their precise locations are indicated on the plan attached to your apartment door. The hotel has a central fire alarm system. Leave the building at the sound of a loud alarm signal through the signposted emergency exits and follow the instructions of the arriving fire brigade!
If you think there may be a fire in the building, please contact our standby duty. Smoking and handing open fire is strictly prohibited all throughout the hotel area. Should improper conduct trigger a false alarm and the fire brigade be alerted by this, the causer must pay a share of € 500.00.

A.ö. Landeskrankenhaus – Universitätskliniken Innsbruck
Anichstrasse 35, A - 6020 Innsbruck
Tel.: +43 (0)50 504 0

One card for everything: Numerous museum visits, seeing the most important attractions, the train ride up to the majestic peaks of the North Chain and to other hotspots in the Alps, use of all public transport by the IVB, the ride on Innsbruck's Hop-On Hop-Off-Sightseeing-Bus as well as the journey on numerous cable cars all around Innsbruck are free with the Innsbruck Card. The card is available at the Innsbruck Information.
Rates: 24 hours: € 39.00 I 48 hours: € 48.00 I 72 hours: € 55.00

The Info-Points are located at the main railway station or at Burggraben 3 / entrance to the old quarter next to Maria-Theresien-Strasse.
Here you'll get information about all the attractions, day-trip options and can conveniently purchase tickets directly. In addition, you can also exchange money.
Tel.: +43 (0)512 53 560 I

You can access our Wi-Fi at no cost all throughout the hotel area. The access codes you will find in your room. 

The lift is located on the ground floor down to the right. This also leads to the basement (underground parking, washroom).

A multilingual manual is available for all electric devices such as dishwasher and microwave. This can be found in the stand-up display behind the info-sheets.

Venues for meetings, trade fairs and conferences within Innsbruck:
Congress Innsbruck, Rennweg 3, 6020 Innsbruck
Messe Innsbruck, Ing.-Etzel-Straße, 6020 Innsbruck
Congresspark Igls, Eugenpromenade 2, 6080 Igls

The nearest autobahn access "Innsbruck Mitte" can be reached in just 3 minutes. When in the roundabout directly in front of the building, simply take the road heading south.

Event location for events ranging from music to sports and culture. More detailed info can be found on or

Parking is available in front of the house for loading and unloading. To park your vehicle permanently, we recommend our in-house garage. Also see item "Undergroud parking places".

Only MasterCard and Visa are accepted as means of payment. The hotel reserves the right to pre-authorise the credit card before arrival. No cash payment possible.
Corporate invoices against advance payment, please contact our helpdesk at

Please understand that we cannot allow any pets in our apartments. Should you house a dog in your apartment nevertheless, we will charge a cleaning fee of € 50.00.

The nearest pharmacy is 3 minutes’ walk away, directly next to Hotel Ramada:
Tivoli Apotheke I Olympiastrasse 37
Opening hours Mo – Fr 08:00 – 12:30 and 14:30 – 18:00 I Sa 08:00 – 12:00
Emergency pharmacy services outside of these opening hours can be found

The next bus stop is located only three minutes away, in Anton-Eder-Strasse. All information about public transport in Innsbruck is available on

Further bus stops/bus routes in the vicinity:
Burgenlandstrasse – Bus route T: EKZ Cyta in Völs, DEZ shopping centre, Baggersee
Pacherstrasse – Bus route J: City centre, Nordkettenbahn, Patscherkofelbahn
– Bus routes: T, 505 (main railway station or Hall in Tirol), 4123, 4125, 4134, 4141

Should you notice any defects in your apartment, please contact the company City Care on +43 (0)676 799 08 92.

In the apartment you'll find the La Loupe Guide with the best tips for every taste. Further information and tips can be found on in the section "Region".

Here are our restaurant tips:
Das Schindler (Maria-Theresien-Str.31) – modern, fine, traditional;
Buzihütte (Berchtoldshofweg 14) – traditional, Austrian;
Pizzerei (Boznerplatz 6) – Italian;
LUDWIG – the burger restaurant (Museumstraße 3) – American;

Your apartment is fitted with a safe. This is located in the wall unit opposite the bathroom. We recommend storing your valuables in it. The hotel shall not be held liable for any valuables kept in the room.

MERKUR Supermarket
Olympiastraße 11, 10 minutes’ walk
Opening hours Mo – Sa 07:30 – 18:30

SPAR Supermarket
Amraser Straße, 10 minutes’ walk
Opening hours Mo – Sa 07:30 – 18:30

Petrol stations:
SHELL petrol station
Amraser Straße 52, 3 minutes by car
Opening hours Mo – Su 05:00 – 00:00
Further petrol stations can be found along the B174/ Amraser-See-Straße, Burgenlandstraße;

Shopping centres:   
DEZ shopping centre
At the autobahn exit Innsbruck Ost,

Department store Tyrol
In the city centre,

Amraser Straße 50, 10 minutes’ walk
Opening hours Mo – Sa 07:30 – 19:00 / Su 07:30 – 14:30

Food Delivery:

Our apartments are non-smoking apartments. Should any damage occur in the apartments due to smoking without permission or should we not be able to let the apartments for a certain period of time due to odour pollution as a result of smoke, we will charge the causer for this period.

Taxi 5311 Innsbruck:            Tel.: +43 (0)512 5311
Taxi Tirol:                               Tel: +43 (0) 676 607 81 90
City Taxi:                                Tel: +43 (0) 29 29 15
Travel Taxi:                            Tel: +43 (0) 699 196 600 23

The Tivoli-Area on the one hand also houses the Tivoli Stadium in which numerous sports events such as football matches are held and on the other hand the Tivoli outdoor pool. The latter also serves as a multifunctional sports centre and provides swimming opportunities for families and children, but also a 50-m lap pool and a 10-m diving platform. In addition to volleyball courts and a playground in front of the pool, there are also areas available for playing basketball and football.

We recommend that you take out travel cancellation insurance with your insurance partner.

10 places are available at a price of € 10.00 per night and place. When booking an underground parking place, your keycard will also open the boom gate to the garage. The parking places are not allocated to any specific apartment.

220 Volt; suitable adapters available in any electrical shop (e.g. in Saturn-Shop in the Tyrol department store)

Are located in the basement, in the room directly next to the garage. Free wahsing possibility with your Keycard. Washing powder can be bought in one of the listed supermarkets.