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Useful facts about the B(l)ackhome Apartments

Information for your stay from A to Z

ARRIVAL

  • By car:
    Travelling from Salzburg/Munich/Brenner: ‘Innsbruck West’ motorway exit. Follow the signs towards the Alpenzoo. After crossing the Innbrücke bridge, you will find your destination between the narrow alleyway and the cinema.
    Travelling from Bregenz: ‘Innsbruck Kranebitten’ motorway exit. Continue on towards the Alpenzoo. The B(l)ackhome is level with the Innbrücke bridge on the left-hand side.
  • By plane:
    Innsbruck airport has daily national and international connections.
    Alternative: Munich, Salzburg or Bolzano airports.
  • By train:
    Innsbruck main train station with fast daily national and international connections.

BREAKFAST
Can be found in the basement of the building in the "Innkeller", serving a generous all-you-can-eat breakfast buffet. As a guest at B(l)ackhome, you are entitled to a special discount on breakfast paying EUR 15,00 instead of EUR 25,00 (from 11.11.2018). Your discount voucher can be found in your apartment.

CANCELLATION

  • Free up to 7 days before arrival. Any advance payments are fully refunded minus any bank transfer charges.
  • 90% of the accommodation costs are charged between one week and date of arrival. The difference for the advance payment is refunded minus any bank transfer charges.
  • In the event of a no-show 100% of the booking is charged.
  • Early departures are considered to be a partial cancellation. In addition, the Austrian Hotel Contract Conditions (AGBH 2006) apply. Cancellations must be made in writing by email to welcome@blackhome.at.
  • Corporate customers and longstays will find the cancellation guidelines in the respective reservation confirmation.

CAR HIRE
The main suppliers can be found at the airport and around Innsbruck main train station. The most important numbers:
SIXT: +43 (0)810 97 74 24
AVIS: +43 (0)512 57 17 54
HERTZ: +43 (0)512 58 09 010
EUROPCAR: +43 (0)1 86 61 660

CASH MACHINE
The nearest cash machine is located in the neighbouring building, right alongside the Metropolkino cinema.

CHECK IN
From 14:00

CHECK OUT
By 11:00 I your keycard will turn invalid at 11:00 am. Please leave it in your apartment or put it into our postbox at the entrance area.

CONFERENCES
Conference centres for conferences, trade fairs and congresses within Innsbruck:
Congress Innsbruck, Rennweg 3, 6020 Innsbruck
Messe Innsbruck, Ing.-Etzel-Straße, 6020 Innsbruck
Congresspark Igls, Eugenpromenade 2, 6080 Igls

DEPARTURE
You must vacate your apartment by 11:00 at the latest on the departure day. Separate check-out at the kiosk is not necessary. Your keycard will turn invalid at 11:00 am. Please leave it in your apartment or put it into our postbox at the entrance area.

DOCTOR
If you require a doctor, please contact the radio medical support services on +43 (0)512 36 00 06.

EMERGENCY EXITS
The emergency exits are labelled with illuminated green pictograms in accordance with international standards. In the event of an emergency, follow the emergency exit directions on the map on your apartment door. This map can also be used as a means of navigation in an emergency.

EMERGENCY NUMBERS

  • European emergency services: 112
  • ÖAMTC breakdown service: 120
  • Fire brigade: 122
  • Police: 133
  • Ambulance: 144
  • B(l)ackhome City Apartments technical services – around the clock: 
    City Care Tel.: +43 (0) 676 799 08 92

FIRE ALARMS
Fire extinguishers and fire alarms can be found on each floor. Their exact location is labelled on the map on your apartment door. The hotel has a central fire alarm system. If you hear a loud alarm sound, leave the building via the marked emergency exits and follow the instructions of the fire brigade.
If you suspect that there is a fire in the building, please contact our emergency services. Smoking and playing around with open fire are strictly prohibited throughout the hotel. If an alarm is set off in error as a result of improper conduct and the fire brigade alerted, the perpetrator will be charged € 500.

GARAGE
The B(l)ackhome owns 5 parking spaces. Costs are EUR 9,00 per night. Please inform us before arrival if we should reserve one of the spaces for you. The nearest parking garage is called "Markthallengarage". You will find it by crossing the "Innbrücke" on the right side. You will find the information regarding tarifs on site.
Four longstay-parking (approx. 1 month) please contact us directly in adavance as we are offering special conditions.

HOSPITAL
A.ö. Landeskrankenhaus – Universitätskliniken Innsbruck
Anichstraße 35, A - 6020 Innsbruck
Tel.: +43 (0)50 504 0

INFORMATION – OFFICE HOURS
The B(l)ackhome City Apartments are quick and easy to book online. Please simply follow the booking process on our homepage.

You can also contact us by telephone with any important matters from MON to FRI, 08:30 til 17:00.
Tel.: +43 512 361 888 807
innsbruck2@blackhome.at

INNKELLER
While enjoying a fabulous breakfast in the morning, you can spend a nice evening with a drink at the "Innkeller".

INNSBRUCK CARD
One card for everything: numerous museum visits, visiting the key sights, taking the mountain railway up to the majestic Nordkette and other Alpine hotspots, using all forms of IVB public transport, travelling on Innsbruck’s hop-on hop-off sightseeing bus and using the many mountain railways around Innsbruck – all free-of-charge with the Innsbruck Card. Cards can be obtained from the Innsbruck Information office.
Price: 24 hours: € 39,- I 48 hours: € 48,- I 72 hours: € 55,-

INNSBRUCK INFORMATION
Tourist information points can be found at the main train station or at Burggraben 3/ the entrance to the old town alongside the Maria-Theresien-Straße. Here you can find out everything you want to know about the sights and excursions and can purchase tickets directly. You can also exchange money here.
Tel.: +43 (0)512 53 560 I www.innsbruck.info

INTERNET
You can access our WLAN for free throughout the building. The access code can be found in your apartment next to our information brochures.

LIFT
The lift can be found in the basement at the back on the right hand side.

MOTORWAY 
The nearest motorway exit, ‘Innsbruck West’, is just 10 minutes away. Simply cross the Innbrücke bridge and follow the signs.

OLYMPIAWORLD INNSBRUCK
Event location for music, sport and cultural events. For more information, see http://www.olympiaworld.at/ or www.oeticket.com

OPERATING INSTRUCTIONS 
Multi-lingual operating instructions are available for all electrical appliances such as the dishwasher and microwave. These can be found on the stand behind the info sheets.

PARKING
There is short-stay parking on the Innstraße itself. For longer-term parking, we recommend the Stadtgaragen. See also the ‘Garage’ section. The B(l)ackhome owns 5 parking spaces. Costs are EUR 9,00 per night. Please inform us before arrival if we should reserve one of the spaces for you.

PAYMENT
We accept the following forms of payment: Mastercard, Visa. The hotel reserves the right to pre-authorise your credit card before you arrive. Cash payments are not possible.
For company invoices please contact us in advance under innsbruck2@blackhome.at

PETS
Please note that pets are not permitted anywhere in the building. If you bring a pet to the apartment, you will be charged a cleaning fee of € 50.

PHARMACY 
The nearest pharmacy is just a 3 minute walk away in the old town:
Stadtapotheke Winkler I Herzog-Friedrich-Straße 25
Opening times Mon – Fri 08.00 – 18.00 I Sat 08.00 – 12.00
For emergency pharmacy services outside of these opening times, please see www.apothekenindex.at.

PUBLIC TRANSPORT
The nearest bus stop is just 3 minutes away, at the Marktplatz terminal. For full information about public transport in Innsbruck, see http://www.ivb.at/.

REPAIRS
If you notice any damage in your apartment, please contact us directly under +43 512 361888807 or innsbruck2@blackhome.at

RESTAURANTS
There is a Chinese and an Italian restaurant on the Höttinger Gasse, right alongside the apartment block. For more information and tips, see our homepage under the ‘Region’ section.

Additional restaurant tips:
Das Schindler (Maria-Theresien-Str.31) – modern, refined, traditional
Buzihütte (Berchtoldshofweg 14) – traditional, Austrian
Pizzerei (Boznerplatz 6) – Italian
LUDWIG – Das Burgerrestaurant (Museumstraße 3) – American

SAFE
Your apartment includes a safe. We recommend that you store your valuables there. We are not liable for any valuables stored in your room.

SHOPPING
Food:
M-Preis
Herzog-Friedrich-Straße 7, 5 minutes walk
Opening times Mon – Fri 09.00 – 21.00 | Sat 09.00 – 18.00 | So 11.00- 16.30

Markthalle Innsbruck
Herzog-Siegmund-Ufer 1-3 (Marktplatz), 5 minutes walk
Opening times Mon – Fri 07.00 – 18.30 | Sat 07.00 – 13.00

Shopping centrers:
Rathausgalerien
Maria-Theresien-Straße 18, 5 minutes walk

Kaufhaus Tyrol
Maria-Theresien-Straße 18, 5 minutes walk

Flowers:
Brigitte Haas
Burggraben 5, 7 minutes walk
Opening times Mon – Fri 08.00 – 18.30 | Sat 08.00 – 17.00

Markthalle Innsbruck
Opening times Mon – Fri 07.00 – 12.00 | Sat 07.00 – 13.00

Food Delivery:
www.lieferservice.at

SMOKING
Smoking is not permitted in any of our apartments. In the event of damage to an apartment caused by smoking or if we are unable to rent out an apartment for a certain period of time due to the smell of smoke, the perpetrator will be charged accordingly.

TAXI
Taxi 5311 +43 (0)512 5311
Taxi Tirol +43 (0) 676 607 81 90
City Taxi +43 (0) 29 29 15
Travel Taxi +43 (0) 699 196 600 23

TRAVEL CANCELLATION INSURANCE

We recommend that you take out travel cancellation insurance with a renowned insurance provider.

VOLTAGE
220 Volt; suitable adapters can be purchased from an electronics store (e.g. Saturn Shop at the Kaufhaus Tyrol)